This practice report called Plan competency-based training: "Nestlé Model Citizen" aims to highlight the importance of training in the organization, serving the needs training evidenced by vital tools and skills matrices, groups focus, organizational climate measurements, among others, which enabled a more accurate reading as to the requirements for the proper development of the activities of everyday life. Regarding this model Nestlé born Citizen of the initiative to create a proposal that would raise those skills and competencies necessary for the proper performance of the employees.