Publicación: Calzado Alpaca S.A.S. Aplicación de las técnicas del proceso administrativo
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Universidad Católica de Pereira
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El artículo presenta los resultados de una investigación orientada a determinar las técnicas del proceso administrativo utilizadas actualmente por Calzado Alpaca S.A.S. para la toma de decisiones. La metodología implementada resalta la técnica de entrevista semiestructurada, cuyo análisis permitió identificar que la organización es considerada como una de las abanderadas del sector, debido a las políticas de modernización y tecnificación de sus procesos bajo las cuales se rigen para brindarles la mejor calidad y servicio a sus clientes, siendo esto guiado por la permanente práctica de diversos elementos teóricos para el desarrollo de su quehacer administrativo. La carencia de estudios significativos que acarrea el sector del calzado en la región, resalta la necesidad de crear sinergia entre la academia y la industria, y así de este modo contribuir al desarrollo local y regional por medio del avance en el conocimiento y tecnificación de sus procesos productivos.
The article presents the results of an investigation to determine the administrative process techniques currently used by Calzado Alpaca S.A.S. for decision making. The implemented methodology highlights the semi-structured interview technique, whose analysis identified that the organization is considered as one of the standard bearers of the sector, due to the policies of modernization and automation of its processes under which they are governed to provide the best quality and service to its customers, this being guided by the permanent practice of various theoretical elements for the development of their administrative tasks. The lack of significant studies that carries the footwear sector in the region, highlights the need to create synergy between academia and industry, and so thus contribute to local and regional development through the advancement of knowledge and automation of their production processes.
The article presents the results of an investigation to determine the administrative process techniques currently used by Calzado Alpaca S.A.S. for decision making. The implemented methodology highlights the semi-structured interview technique, whose analysis identified that the organization is considered as one of the standard bearers of the sector, due to the policies of modernization and automation of its processes under which they are governed to provide the best quality and service to its customers, this being guided by the permanent practice of various theoretical elements for the development of their administrative tasks. The lack of significant studies that carries the footwear sector in the region, highlights the need to create synergy between academia and industry, and so thus contribute to local and regional development through the advancement of knowledge and automation of their production processes.