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Publicación Acceso abierto Manual de funciones y procedimientos del departamento de cartera Ayco LTDA.(Universidad Católica de Pereira, 2014-09-09) Restrepo Carmona, Andres Mauricicio. AYCO Ltda is a company that is growing and expanding , meeting the market needs of transportation such as motorcycles and auto parts for these ; the increase in this market has made sales of the company and thus increase significantly expanded its portfolio level , which has generated major tasks for all organizational units . Under this growth and development is necessary to initiate a process of change and reorganize administrative processes , especially in the department portfolio. For this reason , the company is obliged to update the manual functions and implement a manual of procedures which visualize the current state of the company and determine those tasks requiring more planning and control, in order to comply with all activities efficiently. The manual function is an element that describes in detail the name and activities performed by each person in the company to meet the parameters of differentiation of each position . This manual is important for staff since clearly defines its functions, duties , responsibilities , location within the company and provides a definite knowledge of the lines of authority in their respective jobs, also avoid excessive work in some positions and performing activities unrelated to their work.Publicación Acceso abierto Plan de entrenamiento y formación semillas Supertiendas y Droguerias Olimpica S.A. Regional Eje Cafetero(Universidad Católica de Pereira, 2015-06-06) Giraldo Martínez, Lina MaríaEl presente estudio brindó el acompañamiento y las herramientas necesarias para la ejecución adecuada del Plan de formación y así contribuir a un buen ejercicio del entrenamiento de aquellos que lo requerian y aspiraban a un mejor desempeño laboral dentro de la empresa.