Examinando por Autor "Vélez Zapata, Johana"
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Publicación Acceso abierto Proceso de logística inversa en la empresa alival S.A de Pereira.(Universidad católica de Pereira, 2014-07-09) Aristizabal Vasco, Estefanía; Vélez Zapata, Johana; Zuluaga Restrepo, DanielaThis research aimed to establish improvement strategies in the reverse logistics process in dairy products marketed by the company ALIVAL S.A. through this research we found out about the return policy. We analyzed the level of service and we recognized the implications generated by the implementation of reverse logistics analyzing the culmination of the process and finally finding the possible improvement strategies for the problem. To establish improvement strategies we did a case study and we designed a data collection instrument based on the characterization of logistics